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PRIVACY POLICY 

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Your privacy is our priority.

We strictly comply with Queensland Australia privacy laws but we also strive for global best practice.

This privacy policy sets out how we handle your privacy. By using our Services you consent to the practices set out in this policy.

CHILDREN:

Remember to be smart and safe online. Never give someone your information without first asking your parent/guardian if it is OK. Unless you have permission, don’t give anyone your photo, or tell anyone your name, email, home address, telephone, your school or any other information about you that they could use to contact you either online or in the real world. 

PARENTS:

We are committed to the safety and privacy of the children who use our Services. We encourage parents/guardians to actively monitor their children’s online activities. 

1. What Information Do We Collect?

1.1 Information You Give To Us

We receive and store any information you give to us, such as when you:

Download our games or enter our competitions or you are involved in our special events (e.g. focus testing days), interact with us on social media such as Facebook and Twitter, enter information on our website, purchase our merchandise, subscribe to our newsletters or other information feeds, make an in-app purchase request technical support, make a comment or complaint, or otherwise contact us directly give us your information in another way.

1.2 Information Collected Automatically

We receive and store certain types of information automatically when you interact with us, such as:

Information about how you use our Services. We use this information to help us continually improve our games, social features and our Services to you. When you sign-in to our games with Facebook, Google, Apple or another provider, we use the identity and friends from that provider so that you can play the same game on different devices, pick up where you left-off, and interact with your friends

Information about the device you use to access our services such as its model, operating system, screen resolution, web browser, IP address, Media Access Control (MAC) address, advertising identifier, language and other technical information such as cookies and randomly generated unique identifiers (i.e. DB ID, Device ID). You can disable cookies through your web or phone browser settings, but you may find that you are not able to enjoy all of the features of our services if you do so. Your location is stored so we know what language to use and so that we can provide the relevant games/features/promotions/advertisements that are applicable to your location if you “tell a friend,” “email this page,” or use another similar features, we will collect information to perform this feature for you.

1.3 Information From Third Parties

Sometimes we collect information about you from third parties, such as Apple, Inc, Facebook, or Google Inc. We collect this information so that we can deliver services to you that you have requested. We collect this information: when you purchase our Services via the App Store, or Google Play Store, or other Store front. We receive information about you such as the country you are in. If you log into our Services through a social media account (such as Facebook) we will collect your basic profile information such as your current profile picture and your friend list, this lets you interact with your friends who are also using our Services when you use in-app features such Game Centre we will collect information such as your user name.

2. How Do We Use Your Information?

We use the information we collect about you:

For the purpose it was collected for (eg. if you participate in our focus testing, we will use that information to assist in the development and launch of our games, if you buy our merchandise we will use your information to complete the purchase, if you email us we will use your name and email to respond or to deliver our services to you, to personalize and continually improve your experience of our services, to offer our services to you and to tell you about new service offerings, updates and other information about our services that might be relevant to you, to advertise our services to you, to aggregate de-identified information across the different services offered by us, to provide multiplayer gaming, social networking and gaming console services to you. To do this we will exchange your information with third parties such as (Facebook, Google, Apple, or Appwarp) for the purpose of delivering these services, to perform our own analytics and to enable analytics provided by third parties. We use analytical information for supporting business analysis and operations, business intelligence, product development, improving products and services, personalizing content, providing advertising, and making recommendations. We may provide aggregated or anonymous information to third parties for the purposes of developing and delivering targeted advertising. We do not provide your personal information to advertisers.

We may use information held about you to verify your compliance with our Terms of Service.

2.1 When Do We Disclose Information

We may disclose the personal information we hold about you in the following circumstances:

if we are required or authorised to disclose by law or by a law enforcement agency to our business partners in the course of providing our Services to you, or generally in the conduct of our business. This may include organisations who provide services to us, such as payment processors or hosting services. We direct all our business partners to protect your privacy and to comply with privacy laws. Please see below for more information about third party services to avoid, lessen or prevent a serious emergency or crime. If we use or disclose personal information about you in those circumstances we will make a written record of such use or disclosure.

2.2 Childrens’ Privacy

We do not knowingly contact or collect information from children under 13 without the explicit permission of their parent/guardians. If you believe that we have inadvertently collected such information, please contact us so we can promptly obtain parental/guardian consent or delete the information. Our child-safe games: have no registration process, don’t collect personally identifiable information don’t ask for email, zip, age, post code or username don’t run sweepstakes or contests that require information don’t include social sharing ie. no links to Facebook, Twitter or Game Centre don’t have chat or message boards or other functions that let users post content don’t have advertising

don’t cross-promote other apps don’t have in-app purchases don’t have analytics don’t have links to external sites or apps If you permit your child to use one of our Services that is not labelled Child Safe, you should disable in-app purchases on your phone and actively monitor your child’s use. You should also familiarise yourself with this privacy policy, as by permitting your child to use the Service you consent to this privacy policy on their behalf. If you don’t agree, please do not permit your child to use this Service.

2.3 Third Party Services

When you use our Services, you might also use third party services, such as Facebook, Twitter, Game Center and companies that advertise in our games. We do not control how they interact with you and you should ensure that you consent to the terms of use and privacy policies offered by the third party services before providing them with your information. You acknowledge that we are not liable when third party services use information you provide to them. We encourage you to be careful about the protection of your own personal information when using third party services such as social media platforms. We work with certain business partners and information collected from you may be shared through these partnerships. Where we share your information with our business partners, we direct them to protect your information in the same way we protect your information and require them to comply with all applicable laws when handling your information. Some of our business partners are outside Australia. Below is a list of some, but not all, third parties that we actively share user information and site usage data with (this list is subject to change):

Google, Located in United States. Read their Privacy Policy

Apple, Located in United States. Read their Privacy Policy

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2.4 Marketing, In-app Purchases & Opting-Out

2.4.1 Direct Marketing

Sometimes we will use your information to tell you about our Services and our news, such as new games we are launching, events we are running, or merchandise we sell. You can opt-out if you don’t want to receive this information.

2.4.2 In-app Purchase

Some of our games offer in-app purchases. Examples of in-app purchases are items you can purchase (for real or in-game currency) or other additional features. If you don’t want to make in-app purchases, don’t use these paid-for options and consider disabling in-app purchases on your device.

2.4.3 Opting-out

Ways to opt-out of our Services:

if we send you an email, there will be an unsubscribe link; 

• if we post updates via Facebook you can ‘unlike’ our page and you will no longer get updates if you receive one of our tweets you can stop following us on Twitter if we use another type of social media you can opt-out using that service.

If you need help opting-out please contact us at info@the-hot-seat.com

2.5 Storage & Security

We do not store your information on any of our website or personal database or cloud but your information may be stored using third party services such as Google and Facebook. Security is important to us and we strive to protect both your information and our information in the best possible ways and that’s why we are using more reliable third party services. But there are inherent risks in transmitting information over the Internet and it is possible that they could be hacked. You should feel comfortable with this level of risk before you provide information to us, or use our Services. If you are not comfortable with this risk, please do not use our Services.

3. Complaints

If you have any concerns or complaints about your privacy please contact us by:

1. Sending a written request to us by mail at:

POBOX 1778 NOOSA HEADS

QUEENSLAND

AUSTRALIA

2. Email info@the-hot-seat.com

We will respond to your complaint as soon as we receive your email.

4. Updates to this Policy

We will update this Privacy Policy from time to time. These updates will take effect from the date of issue on this page. Please check back regularly for updates. 

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